At Scraplay, your privacy is more than a legal obligation — it is a responsibility we take seriously every day. This policy clearly explains how we collect, use, store, and protect your personal information while you use our platform.
By using Scraplay, you agree to this Privacy Policy. Please contact us if you have any questions.
Six core principles that form the foundation of how we protect your personal information.
All data transmitted between your device and scraplay's servers is protected with 256-bit SSL encryption — the same security technology used by leading Malaysian banking institutions.
Scraplay has never sold and will never sell your personal information to any third party for marketing or commercial purposes. Your data is not a product we trade in.
You have the right to access, amend, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.
We only retain your data for as long as it is needed for the stated purposes. Data that is no longer required is securely disposed of in accordance with industry-standard procedures.
In the event of a security incident involving your data, scraplay will notify you within 72 hours of the incident being identified — in line with international standards.
Scraplay's Privacy Policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international guidelines on the protection of online user data.
Scraplay collects various types of personal information when you use our platform. This collection is carried out transparently and only for legitimate purposes. The following are the main categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity | Full name, date of birth, identification card number | KYC verification and age control |
| Contact | Email address, phone number | Account communications and support |
| Financial | Bank account details, e-wallet information | Deposit and withdrawal processing |
| Technical | IP address, device type, web browser | Platform security and improvement |
| Behavioural | Game records, betting history | Responsible gaming and analytics |
Data Minimisation Principle: scraplay only collects information that is strictly necessary to provide our services. We do not collect excessive or irrelevant data.
We collect your personal information through several different methods, depending on how you interact with the Scraplay platform:
Third-Party Information: In some cases, we may receive information about you from identity verification service providers or payment providers we use to process your transactions.
Scraplay uses your personal information for the following lawful and identified purposes:
Marketing Preferences: You can opt out of marketing communications at any time by updating your preferences in your account settings. Unsubscribing will not affect your core account services.
Scraplay does not sell, rent, or trade your personal data. However, in the course of operating the platform, we share information with a limited set of third-party categories under specific circumstances only:
Contractual Guarantee: All third parties that receive scraplay user data are bound by strict data processing agreements and are prohibited from using that information for any purpose other than those permitted.
Scraplay uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. Disabling certain cookies may affect the functionality of some parts of the Scraplay platform.
No Third-Party Cookies for Advertising: scraplay does not use third-party cookies for targeted advertising or to track your activity on other websites.
Protecting your data is an absolute priority for Scraplay. We implement multiple layers of technical and organizational security measures to keep your data safe:
Security Limits: While we implement comprehensive security measures, no online system can be guaranteed 100% secure. We encourage you to use a strong password and enable 2FA for added protection.
As a registered scraplay user in Malaysia, you have the following rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA):
Request a copy of the personal data we hold about you at any time.
Request correction of inaccurate or incomplete data in our records.
Request deletion of your personal data, subject to our legal obligations.
Request your data in a machine-readable format for transfer to another platform.
Object to the processing of your data for certain marketing or analytics purposes.
Request restriction of your data processing while a dispute or review is in progress.
How to Exercise Your Rights: To submit any request regarding your privacy rights, contact our Data Protection team at [email protected]. We will process your request within 30 working days.
Scraplay retains your personal data only for as long as it is needed for the stated purposes or as required by Malaysian law. Retention periods vary by data type:
When data is no longer needed and there is no legal obligation to retain it, Scraplay will securely dispose of it using industry-recognised deletion methods, ensuring the data cannot be recovered.
Scraplay is a gaming platform exclusively for adults aged 18 years and above. We do not intentionally collect or process any personal data from individuals under the age of 18.
If we find that we have inadvertently collected data from underage users, we will take immediate steps to delete that data and close the relevant account. Parents or guardians with concerns about this matter are encouraged to contact us directly.
Child Protection: If you suspect that a minor has registered on Scraplay, please notify us immediately via email [email protected] so that immediate action can be taken.
The scraplay platform may contain links to third-party websites or services in certain contexts, such as payment or gaming software providers. This Privacy Policy applies solely to the scraplay platform.
Scraplay is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit independently of scraplay.
Our Advice: Always check your browser's address bar to ensure you are on the official scraplay website (scraplay.net) before entering any personal or financial information.
Scraplay reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, or new legal requirements. Any material changes will be communicated to you via:
Continued use of the scraplay platform after any amendments take effect constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account before the effective date by contacting our support team.
If you have any questions, concerns or complaints regarding this Privacy Policy or how Scraplay handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy inquiries within 48 working hours. More complex requests related to data subject rights will be processed within 30 days as required under PDPA.
Register your Scraplay account with confidence — your data is protected with bank-level encryption. Join millions of Malaysian players who trust Scraplay for a safe and enjoyable gaming experience.